Delivery & Returns

Shipping

Usually we dispatch dispatch orders within a couple of days. If we expect a delay for any reason we notify the customer.

Goods are shipped at our risk until signed for at the shipping address provided when the order was placed.

Estimated transit times from date of dispatch - Shipping Costs.

Ireland 

2 - 4 days

€ 5.50 per parcel / order  ( max 19kg )

Europe

5 - 10 days ( please allow for possible customs delays if in the UK)

0.01kg - 4kg               €10.00

4kg -10kg                   €16.00

10kg - 19kg                €22.00

North America

7 - 15 days ( depending on customs )

0.01kg - 0.5kg              €9.50

0.5kg - 2kg                 €16.50

2kg  -  4kg                  € 20.00

4kg - 12kg                  € 27.00

Oceania

10 - 28 days (depending on customs) 

0.01kg - 0.5kg             €12.00

1kg - 2kg                    € 26.00

2kg - 3kg                    € 74.00

Rest of the World

Shipping cost vary from country to country.

BREXIT - UK

For orders above £ 135 you may be charged UK VAT & Custom Fees. For orders above that we will refund the Irish VAT (23%) 

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@kilkennycrystal.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@kilkennycrystal.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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